Refund Policy

At PURETEMPLECUISINE, customer satisfaction is important to us. Due to the perishable nature of our products, all sales are generally final.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery. Include your order number and photos of the product and packaging so we can review the issue.

If approved, we may provide a replacement, store credit, or refund at our discretion.

Shipping Delays

Once an order has been shipped, delivery times are the responsibility of the carrier. However, if your package arrives damaged or compromised, please contact us immediately.

Cancellations

Orders may be canceled only before they have been prepared or shipped. Once preparation begins, orders cannot be canceled.

Contact Us

For questions regarding your order, please contact us through our website's contact form.